What should I do if the received product is damaged?

March 11, 2020

First of all, we sincerely apologize for the inconvenience and trouble brought to you. 

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product. 
  2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
  3. After being received by our customer service, we will solve your problem as soon as possible.

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What is NOT covered by the Warranty?

March 10, 2020

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How do I access warranty services online?

March 10, 2020

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How do I claim warranty at an offline authorized retail store?

March 09, 2020

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Can I return my device or pod for refund?

March 08, 2020

Read More

What should I do if I suspect a purchased product is counterfeit?

March 07, 2020

Read More



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