Troubleshooting guidelines-Device

-No Vapor

Step 1. Charge for 10 minutes or more while ensuring that the charging cable and power supply are suitable.

Step 2. Wipe and clean the bottom of the pod and the device inner side to eliminate poor contact problems.

Step 3. Inhale hard for a few puffs and see if vapor comes out.

Step 4. Try a new pod to see if the vapor comes out.

-Can't be Charge

Step 1. Check the charging port for foreign objects or liquids, if there are any, please clean them before attempting to charge.

Step 2. Confirm the charging cable and power adapter are in order.

-Flashing red light when puffing

Step 1. Check whether the device has sufficient power, please charge it for more than 10 minutes.

Step 2. Check for water ingress in the device.

Please contact customer service if there is water ingress that causes short circuit and abnormal flashing of the indicator light.