Troubleshooting guidelines-Pod
-Pod Leakage
Step 1. Distinguish the colour of the liquid, pale yellow is e-liquid.
Step 2. The brown colour is condensate, it is recommended to clean and wipe the pod and device's inner side before use.
-Pod Burning Taste
Step 1. Please make sure to keep an upright posture when in use; lying or leaning will cause oil leakage.
Step 2. Make sure there is plenty of e-liquid left in the pod.
*There might be a slight burnt taste if the e-liquid is running low because there is not enough e-liquid in contact with the atomizer to be heated.
Step 3.Check whether there is any accumulation of condensate in the device. If there is, please wipe and clean the device's inner side and pod.
Also in Warranty & Maintenance
How long is the shelf life of pod and disposable device?
The shelf life of RELXPods is 1 year only when it is stored correctly and unopened. We recommend to finish the product 15 days after opening.
For RELX Pixel, RELX Pod Pro and RELX Pod for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.
For RELX Pixel, RELX Pod Pro and RELX Pod for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.
